Returns & Exchanges:
All returns and exchanges must be authorized

•  30-day full refund on all qualifying returns
• 60-day exchange/store credit period on qualifying returns

1. Applicable for refund:

1.1 Deliver wrong products: Products are different in sizes, colors and styles from what you ordered
1.2 Products with prominent quality problems
1.3 Returning dealine: Thailand buyers please return within 30 days / Overseas buyers please return  within 30 days. Overdue returns will not be processed.

Amount of the problematic items will be refunded and we will bear 50% delivery fee for the returns.

Returns & Exchanges
Domestic and international returns received within 30 days from the date the order was shipped are eligible for a full refund in accordance with the original payment method.  All international exchanges will incur additional shipping charges provided they are received within 60 days of the ship date. Items must not have been worn or washed, and all original tags must be attached. Refund procedures may take 7-14 business days, you will receive an email notification upon completion.  Items that are shipped after 30 days but before 60 days qualify for store credit or an exchange.  Store Credits are processed within 3 business days of receipt.  While keven.info does not refund shipping fees on any order.

The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. keven.info does not refund customs, duties or taxes associated with International returns. 

2. Not applicable for product returns:

2.1 We do not accept subjective reasons for returns: (Not good looking, changing mind, do not like the color, color difference, fabric not high-quality enough, not comfortable to wear, not as pretty as expected, too transparent, too large or too small...)
2.2 Products that are unpacked, washed and worn
2.3 Underwears；
2.4 Discounted products；
2.5 Damage due to not able to be stretched；
 

Due the limited number of each style of products, please follow the above product returning policy. We apologize for any inconvenience caused.